Talk to Our MT5 Support and Development Team
Contact Pips Robot for product compatibility, installation guidance, MT5 indicator or Expert Advisor questions, custom MQL5 project enquiries, and general support.
Email support
Send a structured message to support@pipsrobot.com with the relevant product name and technical details.
Telegram contact
Use our official Telegram channel for quick general enquiries. Do not share passwords, private keys, or full trading-account access.
Development enquiries
For custom work, describe the strategy rules, required outputs, target symbols, time frames, risk controls, and preferred delivery format.
Before contacting technical support
- Confirm MetaTrader 5 is updated
- Note the product version
- Copy the exact error message
- Capture Experts and Journal logs
- State the broker symbol name
- Explain what you expected to happen
Please remove account passwords and other sensitive information from screenshots or logs. We do not need withdrawal credentials, private keys, or unrestricted access to diagnose most product issues.
Custom MQL5 project enquiries
A useful project request explains the objective, exact entry and exit rules, money-management logic, alerts, chart visuals, and behaviour under unusual conditions. If parts of the strategy are discretionary, include examples and explain how a trader decides between alternatives.
Review our custom MQL5 development process before sending the brief. It will help you prepare the information needed for a feasibility review and more reliable estimate.
Support boundaries and response quality
We can help with our products, installation, documented settings, compatibility, and agreed development work. We cannot guarantee trading results, control broker execution, or provide personalised investment advice. Market losses are not evidence of a software fault by themselves; technical logs and repeatable steps are needed for diagnosis.
For general learning, visit the forex trading blog. For product comparisons, explore MT5 indicators, forex robots, and trading signals.
Frequently asked questions
What information should I include in a support request?
Include the product name and version, MT5 build, broker symbol, settings, screenshots, logs, and steps that reproduce the issue.
Do you need my trading account password?
No. Never send withdrawal credentials, private keys, or unrestricted server access. If temporary access is genuinely needed, scope it carefully and confirm the official channel first.
Can you promise a custom project will be profitable?
No. Development can implement specified rules, but it cannot guarantee the strategy’s financial performance.
Send your enquiry
Use email for detailed technical information or Telegram for a brief initial question. We will help identify the next appropriate step.
Contact & Support
Have a question? Contact us!
We are here to help with product, installation, and custom development questions.